Effective Date: 28 Feb 2026
ElectricalArena (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information. This Privacy Policy explains how we handle personal data in connection with our website, products, and services related to electrical equipment, switchgear, inverters, solar panels, and associated solutions across India.
This policy is designed in accordance with applicable Indian data protection laws and globally accepted privacy principles.
1. Information We Collect
We may collect the following categories of information:
a. Personal Information
Name, phone number, email address, billing and shipping address, company name, GST details (if applicable), and identification details shared during inquiries or transactions.
b. Transaction Information
Order details, purchase history, payment confirmations, and warranty registration information.
c. Technical Information
IP address, browser type, device information, website usage data, and cookies.
d. Project & Installation Information
Site address, electrical load details, technical drawings, and solar system specifications when required for quotations or installations.
2. How We Use Information
We use the collected information to:
- Process orders and deliver products
- Provide quotations and technical consultations
- Register warranties and coordinate brand support
- Respond to inquiries and customer service requests
- Improve website performance and user experience
- Comply with legal and regulatory obligations
- Send service updates, invoices, or promotional communications (where permitted)
We do not sell personal data to third parties.
3. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, analyse traffic, and improve functionality. Users may modify browser settings to disable cookies; however, certain features of the website may not function properly if cookies are disabled.
4. Data Sharing and Third Parties
We may share information only when necessary with:
- Product manufacturers for warranty processing
- Logistics and courier partners for delivery
- Payment gateway providers for secure transactions
- Authorised service providers and technical partners
- Government authorities, when required by law
All third parties are expected to maintain confidentiality and data security standards.
5. Data Security
ElectricalArena implements reasonable administrative, technical, and physical safeguards to protect personal information from unauthorised access, misuse, disclosure, or loss. While we strive to protect data, no electronic transmission or storage system is completely secure.
6. Data Retention
We retain personal data only as long as necessary to fulfil business, legal, accounting, and warranty obligations. Once data is no longer required, it is securely deleted or anonymised.
7. User Rights
Subject to applicable laws, users may:
- Request access to their personal data
- Request correction of inaccurate information
- Request deletion where legally permissible
- Withdraw consent for marketing communications
Requests may be made through the contact details provided below.
8. Payment Information
All online payments are processed through secure and compliant third-party payment gateways. ElectricalArena does not store full credit/debit card details on its servers.
9. Warranty Registration Data
For products requiring manufacturer warranties, necessary customer and product details may be shared with the respective brand for registration and service coordination. Warranty terms are governed by the manufacturer.
10. Changes to This Policy
ElectricalArena reserves the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our website or services constitutes acceptance of the updated policy.
11. Contact Information
For any questions regarding this Privacy Policy or your personal data, please contact:
ElectricalArena
Kalarickal, Haripad, Kerala
Mob: 6282939653
Email: (Will be provided very soon)
ElectricalArena is committed to maintaining your trust by protecting your information with integrity, transparency, and responsibility.